Returns and Refund Policy

 

Return & Refund Policy

At The Summit Compression, we are dedicated to delivering exceptional products and customer service. We understand the importance of satisfaction with your purchases and offer a 30-day return policy for your peace of mind.

If you're not completely happy with your purchase, please reach out to us at chairlijah@gmail.com.

Order Cancellations and Modifications

Order cancellations and modifications may be requested within 6 hours of purchase.

However, as we process orders quickly to ensure efficient deliveries, this 6-hour period is not guaranteed.

Once an order has been processed and shipped, we are generally unable to cancel or modify the order.

Returns and Refunds

We accept returns of eligible unused items in their original condition and packaging within 30 days of delivery.

For hygiene reasons, underwear, intimate apparel, and other hygiene-sensitive products cannot be returned or exchanged once opened, worn, or used, except where otherwise required by applicable law.

For all other eligible voluntary returns, we offer store credit instead of cash refunds. Store credit can be used toward future purchases on our website.

Our store-credit policy applies to voluntary returns, including where you have changed your mind, ordered the wrong size, or otherwise no longer want the product.

Where applicable law requires a monetary refund, refund to the original payment method, replacement, or another remedy, the remedy required by law will apply instead.

Return shipping costs are the responsibility of the customer for voluntary returns, and we do not provide prepaid return labels unless otherwise stated.

Original shipping costs are non-refundable for voluntary returns except where otherwise required by applicable law.

To initiate a return, contact us at chairlijah@gmail.com within 30 days of delivery with your order number and reason for return.

Items returned without first requesting a return may not be accepted.

Custom products, personalized products, gift cards, and certain bulk orders are not eligible for voluntary returns where this restriction was disclosed at or before purchase.

Refund Processing

For eligible voluntary returns, store credit will be issued once the returned product has been received, inspected, and approved.

Where a monetary refund is required or otherwise approved, the refund will be returned to the applicable original payment method where required by law.

We aim to process approved monetary refunds within 14 business days, except where applicable law requires the refund to be processed sooner. Where a shorter legally required timeframe applies, we will comply with that timeframe.

Please note that your bank, card issuer, or payment provider may require additional time to make refunded funds available in your account.

Refunds are processed in the original currency of purchase where reasonably possible. Customers are responsible for any currency-conversion or exchange-rate charges independently imposed by their financial institution.

Used or Worn Items

We do not provide voluntary returns, refunds, or store credit for products that have been used, worn, altered, or damaged through misuse, improper care, normal wear and tear, or circumstances occurring after delivery.

Damaged, Defective or Incorrect Items

We take great care to ensure that products are appropriately inspected and packaged before shipment.

If your item arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us at chairlijah@gmail.com as soon as reasonably possible.

Where possible, please notify us of visible shipping damage within 48 hours of delivery and provide clear photographs showing the damage or issue.

This 48-hour notification period helps us investigate the issue efficiently but does not limit any rights or remedies available to you under applicable law.

Depending on the circumstances, we may provide a replacement, refund, store credit, or other appropriate remedy. Where applicable law requires a particular remedy, that remedy will apply.

Shipping and Delivery

While we aim for prompt delivery, shipping and delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, local postal delays, weather conditions, and other logistical disruptions.

Once an order has been shipped and is in transit, it cannot ordinarily be cancelled or voluntarily refunded solely because it has not yet been delivered.

For voluntary returns, refunds or store credit are only eligible once the product has been delivered and the applicable return process has been completed.

If your order is delayed while in transit, please contact our customer support team at chairlijah@gmail.com. We will make reasonable efforts to investigate the shipment with our logistics provider or carrier and assist in resolving the delay.

A carrier or delivery delay does not automatically make an otherwise properly shipped order eligible for a voluntary refund while the order remains in transit.

If tracking indicates that an order may have been lost, we may conduct an investigation with our logistics provider or carrier before determining the appropriate resolution.

Once the product has been delivered, eligible voluntary returns may be requested in accordance with this Return & Refund Policy.

Lost or Missing Packages

If your order appears to have been lost or tracking has not updated for an unusually long period, please contact us at chairlijah@gmail.com.

We will make reasonable efforts to investigate the shipment with our logistics provider or carrier.

Depending on the circumstances and outcome of the investigation, we may provide a replacement, refund, store credit, or another appropriate resolution.

Incorrect Shipping Details

Customers are responsible for ensuring that the shipping information provided when placing an order is complete and accurate.

We cannot ordinarily provide voluntary refunds or free replacements for delivery issues caused by incorrect or incomplete shipping information supplied by the customer.

If you discover an error in your shipping information, please contact us as soon as possible at chairlijah@gmail.com. We will make reasonable efforts to update the information where the order has not yet been processed or shipped.

Fraud Prevention

To prevent fraud, we reserve the right to verify billing and shipping information and monitor transactions for unusual or suspicious activity.

We may request additional information where reasonably necessary to verify a transaction.

If we reasonably suspect fraud or are unable to verify a transaction, we reserve the right to cancel the order.

Where we cancel an order and payment has already been collected, the applicable payment will be refunded as required by law.

Policy Updates

We reserve the right to modify this Return & Refund Policy from time to time.

Any updates will be posted on our website.

The policy applicable to your purchase will generally be the version of the Return & Refund Policy in effect when your order was placed.

Changes to this policy will not retrospectively remove or reduce rights or remedies that have already arisen under applicable law.

By purchasing from The Summit Compression, you acknowledge the Return & Refund Policy at the time of purchase.

Colour Disclaimer

Actual product colours may vary slightly from the images shown on our website.

Every monitor, mobile device, and display has different capabilities for displaying colours, and lighting conditions used during product photography may also affect how colours appear.

We therefore cannot guarantee that the colour displayed on your screen will perfectly represent the product's actual colour.

If you require additional photographs or information about a product before purchasing, please contact our customer service team at chairlijah@gmail.com.

Statutory Rights

This Return & Refund Policy operates alongside applicable consumer-protection laws.

Nothing in this policy is intended to exclude, restrict, waive, or modify any right or remedy that cannot lawfully be excluded, restricted, waived, or modified.

If any provision of this policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will take precedence.